Data Deletion

1. Request full account deletion

To delete your OryvantCreator account and the data associated with it:

• Send an email to admin@vectrip.com from the email address used for your account.
• Use the subject line “Delete my OryvantCreator account.”
• Include your account email and, if applicable, the name of your workspace or business.
• Do not send your password, social platform credentials, access tokens, or payment-card details.

We may ask you to verify control of the account or provide limited additional information before processing the request. This protects accounts against unauthorized deletion.

2. Disconnect a social account without deleting OryvantCreator

If you only want to remove OryvantCreator’s access to LinkedIn, Facebook, Instagram, or another connected service, you do not need to delete your entire account.

• Sign in and open Settings → Connections.
• Select the connected account and choose the disconnect option.
• For an additional safeguard, revoke OryvantCreator from the apps or integrations area of the social platform itself.

Disconnecting removes our ability to make future requests to that account. It does not delete your OryvantCreator projects or remove content that was already published.

3. What is deleted

After verification, we delete or de-identify account data that is not subject to a retention exception, including:

• Your profile, preferences, creator or business profile, and workspace membership.
• Projects, ideas, drafts, captions, schedules, generated posts, and related campaign data.
• Uploaded and generated images or other media stored for your account.
• Brand details, website analysis results, logos, colors, fonts, and tone settings.
• Social account identifiers, OAuth tokens, connection records, and unpublished publishing jobs.
• Support and usage data linked to you when it is no longer needed for a permitted purpose.

If you are the owner of a shared workspace, we may contact you about transferring ownership before deletion. Content owned by another workspace may remain available to that workspace.

4. Information that may be retained

We may retain limited information when reasonably necessary to:

• Comply with tax, accounting, payment, reporting, or other legal obligations.
• Resolve disputes, enforce agreements, prevent fraud or abuse, and maintain security records.
• Document that we completed your deletion request.
• Maintain de-identified or aggregated information that can no longer reasonably identify you.

Data may remain temporarily in encrypted backups and disaster-recovery systems until those copies are overwritten through our normal retention cycle. We do not restore deleted account data for ordinary business use.

5. Content already published to social platforms

Deleting your OryvantCreator account does not automatically remove posts, images, comments, or other content already published to a social platform. That content is held by the platform and must be removed through the platform’s own controls.

A platform may also retain information under its policies after you delete a post or revoke access. Contact the platform directly for questions about its retention practices.

6. Timeline and confirmation

We aim to verify and complete valid deletion requests within 30 days. A longer period may be permitted or required for complex requests, legal obligations, or local law. If more time is needed, we will notify you when required.

We will send confirmation to your account email when the request is complete. Account deletion is permanent; deleted projects, drafts, media, schedules, and connections cannot be recovered.

7. Questions and help

For deletion questions, privacy requests, or help identifying an account, contact admin@vectrip.com. Our Privacy Policy provides more information about the data we collect, how we use it, and your rights.